Field Engineer (Call-Out Based)

Employer: TEQSYS LTD T/A TEKKYS

Location: Rustington BN16 3DA

Position Type: Self-Employed / Commission-Based Call-Out Engineer

Working Arrangement: On-call basis only. There are no guaranteed working hours. Work is offered as and when customer call-out jobs become available.

About the Role

We are looking for a confident and experienced Field Engineer to undertake customer call-out visits involving computer hardware, software, applications, networking equipment, printers, and routers. The role involves attending customer sites to diagnose, troubleshoot, repair, install, configure, and maintain a range of IT equipment and services.

This is a commission-based position where payment is made per completed call-out job and service provided. It is not a salaried or full-time position.

Duties and Responsibilities

• Attend customer premises to carry out IT support and field service call-outs.
• Diagnose hardware and software faults through troubleshooting and testing procedures.
• Install, configure, upgrade, and maintain computer systems and associated infrastructure.
• Perform hardware replacement and component upgrades where required.
• Install and configure operating systems, drivers, and software applications.
• Detect and remove viruses, malware, and other malicious software.
• Configure antivirus and security software to help protect customer systems.
• Troubleshoot and resolve networking, connectivity, and internet-related issues.
• Support the installation and configuration of printers, routers, and related devices.
• Maintain accurate service reports and records of completed work.
• Ensure all work is completed in accordance with company procedures and customer service standards.

Skills and Qualifications

• Degree-level education, relevant vocational qualification, industry certification, or demonstrable equivalent experience in IT support or computer engineering.
• Strong knowledge of computer hardware, software, and operating systems.
• Familiarity with computer architecture and hardware components.
• Excellent troubleshooting and diagnostic skills.
• Ability to work independently and manage field service assignments effectively.

The ideal engineer will have experience troubleshooting and supporting:

• Computer hardware and software
• Printer hardware and software
• Microsoft Windows desktop and server platforms
• Apple macOS systems
• Microsoft Office applications
• Network connectivity issues
• Internet routers and wireless networks
• Firewall configuration and troubleshooting
• Backup and restore solutions

Personal Attributes

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to explain technical issues to non-technical customers.
• Self-motivated with a proactive approach to problem-solving and professional development.
• Reliable, professional, and capable of working independently at customer locations.

Availability

Customer call-outs may be offered during the business operating hours:

• Monday to Saturday: 09:00 am – 06:00 pm
• Sunday: 10:00 am – 04:00 pm

Please note that this is an on-call, commission-based opportunity and does not guarantee a fixed number of hours or earnings.