The pleasure of our customers with their orders placed on our website is Tekkys' top priority. However, there are times when a consumer is dissatisfied with an order for a variety of reasons. In such instances, Tekkys honors the customer's right to cancel the order and receive a refund when it is returned.
Our return policy at Tekkys offers our clients the security they require when making purchases from us online. All returned orders that meet the criteria outlined in the following sections will be fully refunded. Products can be returned within 30 days of purchase, according to distance selling restrictions that apply to all purchases made on the Tekkys platform, and all returned orders are completely repaid in that instance.
For the return to be accepted by Tekkys, the customer must provide the order number or another form of identification as evidence of the purchase of the product(s) they wish to return. The final requirement in the Tekkys’ return policy is that all returned items must be in "like-new" or perfect condition in order for Tekkys to accept the return and issue a refund.
In order for the return to be accepted and the refund to be applied to the order, Tekkys must validate the proof of purchase provided by the consumer.
The customer's statutory rights are unaffected by this change.
According to the terms of this return policy, Tekkys advises customers to maintain their products safe and undamaged during the return time so that they can be returned if necessary. We also request that the returned products be in the original packaging provided by Tekkys, as well as any accessories that came with the unit.
If a customer desires to return an order or products, please contact Tekkys’ Customer
Care to set up and begin the return procedure so that a refund can be granted as soon as possible.
Customers' rights are reserved and applied in accordance with the "Return under Warranty" policies if any faulty or damaged products are included in the order. Tekkys is in charge of supplying products that do not infringe on the rights of customers. The legal rights of the customer are unaffected by this policy.
4.1. Return Policy
Within a fair time frame, customers who find a product to be flawed can return it to our business for repair, replacement, or even a refund.
The regular 30-day return term, which is guaranteed by the Distance Selling Regulations, is neither affected nor included by this policy.
If products are found to be defective during the Tekkys warranty period, customers may return them for repair. To arrange the shipment method and return dates for a device under the terms of the Tekkys warranty, the customer must call or email our customer service department.
Tekkys must disclose all shipping dates and details to the consumer.
Please note that sending things to Tekkys without our permission will result in the return being rejected. Unauthorized returns are not the responsibility of Tekkys. Returning items that were not purchased from Tekkys will result in the destruction of these items/products.
4.2. Returning Faulty Products after 30 Days
While Tekkys makes every attempt to give the greatest high-end items to our consumers, faults do arise. We are sorry to hear that any of our customers are having problems with products acquired from our company. The client has the right to a healthy gadget that functions as well as new under the 30-day return policy. The consumer has the right to return the device if it is proven to be defective within 30 days.
If the product is proven to be defective after the 30-day period has expired, Tekkys will still fix it for free and replace it under our warranty.
If a device is not fixed after three or more repairs for the same issue, it is replaced under warranty. If the customer's malfunctioning device cannot be replaced with a device of the same brand and model, Tekkys will refund the customer the amount paid at the time of purchase.
All devices being returned to Tekkys for repair must be unlocked and free of any security barriers or software that may obstruct our repair technicians' work.
Tekkys is not liable for any data loss that occurs as a result of device repair. Please back up your data before submitting your smartphone to Tekkys for repair.
The following components must be present in the returned package for your product return procedure to be valid:
1. The original parts of the gadget.
2. All extras are included.
3. The original Tekkys box.
The Tekkys Customer Service team will handle all returned gadgets and goods.
When a customer's refund request is approved, Tekkys requires that the returned items be in as-new condition in order for the refund to be processed. Before the return process, this will be agreed upon.
Customers who wish to return merchandise or orders should contact our customer service staff at firstname.lastname@example.org
If a customer returns a product or order without first obtaining permission from Tekkys, the customer will be charged if any of the following conditions apply:
● The device's default settings have been altered by the manufacturer.
● The seals or software of the manufacturer have been tampered with.
● Any personal data on the device, whether removable or not, is present.
● Unlocking the device requires a non-standard pin code.
● The software from the manufacturer has been altered or uninstalled.
● The gadget has faults that are not covered by the warranty.
● Seals on software have been breached.
4.3. Return Charges
Returns that are out of warranty for any reason may incur costs from Tekkys. It's possible that these fees are for the repair service. The cost of the repair service may differ in individual circumstances, thus the amount charged may differ depending on the cost necessary. Before fixing the item, tekkys will let the consumer know how much money is needed.
Tekkys will notify the customer of the required payment before repairing the item. Before our experts may repair the gadget, the money must be made in full. If the customer refuses to pay the repair fee, Tekkys will charge the cost of shipping to return the device to the customer unaltered.
The warranty policy of Tekkys is breached and voided by unauthorized repairs conducted by anybody other than Tekkys.
The warranty policy of TEKKYS is breached and voided by unauthorized repairs conducted by anybody other than TEKKYS
4.4. Returned Products' Refunds
Products are returned to Tekkys for refunds within the 30-day return period, and the refund is finalized once Tekkys tests the returned item (s). Every effort is made by Tekkys to ensure that the reimbursement is received by the customer's account as quickly as feasible. The same payment method that customers used to place their order on our website is used to refund them.
4.5. Disclaimer Regarding Returning Products to TEKKYS
Until Tekkys conducts the required tests and inspections on the box and its contents after it is delivered to our location, the customer is responsible for the goods and package. Tekkys suggests to use a registered and insured postal service if a customer wants to return an item. Any losses, whether material or immaterial, that arise during the return process are not the responsibility of Tekkys. You will not be given a refund or compensation from Tekkys for these losses.
Any product damage sustained during the transportation of the return shipment shall be the responsibility of the Customer/Sender. The client is in charge of submitting and pursuing all claim requirements in this case.